高峰时段，客服接待不过来？非客服值班时间，错失客户？业务无法直达，客户满意度差？电话客服工作枯燥，人员流失严重招工难？对于呼入型企业来说，在面对这些时刻是不是觉得很无能为力？但不妨试试小文智能电话机器人，为呼入型企业定制AI客服系统，80%的客户来电，AI接待！全方位解决企业的“接电话”的痛点。
近年来，AI电话机器人在企业营销方面的出色表现，使得越来越多的企业开始选择拥抱这项新技术带来的变革。但在呼入型场景中，客户是主导，他们诉求分散、开放性问题多，对机器人的话术、知识库的要求很高，高研发门槛将许多公司拒之门外。小文智能的研发人员无惧难题，自主研发ASR语音识别技术、先进的NLP语义分析系统和自然流畅的TTS语音合成系统构成三大核心AI技术，使机器人高度拟人化，具备听、分析、说的能力；能够精准洞悉客户意向，在营销、消费等商业领域中都有较为成熟的应用。并且，在沟通过程中，小文智能电话机器人应用语音通话统计数据进行自主学习，反复梳理多重流程主线，以应对呼入型场景中的各种对话问题。
多轮会话能力，支持随时打断
小文智能电话机器人拥有多轮会话能力，能够充分识别用户真实意图，解答客户问题、服务引导，可替代人工独立完成80%的常见业务接待；通话过程支持打断、重复、沉默等多形式沟通，触发某一预设条件时，可随时接进人工客服第一时间跟进，实现高度智能化应答。
实时记录通话内容，智能分类
系统自动保存每通电话录音、转写文字，根据通话内容判断客户意图标记分类，将所有来电信息整理成统计报表，自动生成工单，方便人工后续跟进服务。
覆盖多个行业场景
小文智能致力于推进AI科技改善生活，累计服务超2000家企业，将AI语音嵌入至每一个业务场景，为运营商、保险、银行、餐饮、物流、医疗、教育等多个行业提供解决方案，提供查询、咨询、预定、售后、业务办理、快速转人工等来电接听服务，助力企业进行数字化转型，减少企业运营成本，释放企业潜能，为企业节能增效。例如在餐饮行业中，为客户提供订餐服务。当客户致电订餐热线后，机器人会询问客户关键信息，确定就餐人数、就餐时间、联系方式、称呼等信息，根据预约情况，为客户预订相应的包间。并且支持AI坐席快速转人工服务，客户只需说出相应诉求，即可快速转接到相应的人工客服处理。这样的智能电话分流能切实提高效率。
不止是接电话
小文智能电话机器人7×24小时在线，用户一呼即应！但配置AI坐席的意义，不仅仅是接电话这么简单。高效智能化的服务有效地解决了高峰时客服人力不足问题，降低企业的呼叫损失，帮助用户快速解决问题，提升客户体验，为企业争取到更多客户，创造更多价值。
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