业绩难做?三大妙招助您轻松提升业绩

“金三银四”招聘旺季如约而至,虽说是找工作高峰期,但企业招聘客服销售仍然艰难。许多企业为了应对下半年的业务高峰期,选择在年初招聘大量的客服培训上岗,可由于客服岗位枯燥且大多数人拿不到高薪资,招聘成为大难题。对于呼入型企业,长时间的等待会导致丧失耐心商机流失;人工客服长时间高度紧张工作,易被无效对话影响,精力被消耗,导致转化质量下降;一时需求爆发,客服业务量饱和,短时间内无法快速消化,影响公司业绩。业绩难做?三大妙招助您轻松提升业绩。

业绩难做?三大妙招助您轻松提升业绩

1.AI+人工协作,提高转化率

小文智能电话机器人支持AI+人工协作,让AI机器人成为人工客服的工作“小助手”,高效地分担人工客服工作压力,特别是高峰期,提高接待质量。智能电话机器人系统中提供任务查看、任务监控、通话列表、通话录音、识别详情等模块,方便人工掌握对话情况。由AI电话机器人对客户进行初筛,记录并标记分类客户意向,人工客服可实时监控对话情况,随时介入回复,或第一时间跟进精准意向客户,大大提高营销转化率。

2.精准过滤,智能高效

从寻找意向客户到最终成交,整个流程就像一个漏斗模型,为了获得足够的有效结果,往往面临着极大的数据筛查工作。1000人中,可能有20位对产品感兴趣,通过双方的不断了解,邀约到10位上门,最终可能仅有5人成交。AI电话机器人的加入可以减轻客服的工作压力,通过替代人工拨打电话,1个机器人可替代6个客服进行通话,节省人力成本,判别客户意向,以便电话客服及时跟进,提高产出比。

3.AI销冠话术,保持工作热情

智能电话机器人录入销冠话术,不知疲倦,时刻以最佳的服务状态对话客户,日呼出1000通电话,相当于5个成熟客户,有效提高效率。让人工客服集中精力做好后端转化的精细化运营,有效提升用户体验,提高营销转化率。

小文智能自主研发的先进的人机对话技术,将AI语音技术植入业务场景,打造全新营销型智能电话机器人客服帮助初筛客户,支持AI+人工协作,有效降低人力成本达80%,让人工客服有更多的精力来跟进重要客户,提升业绩。

164人评论了“业绩难做?三大妙招助您轻松提升业绩”

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