随着人工智能的发展越来越成熟，智慧城市、智慧物流正便利我们的生活。电话机器人作为现在的新兴产业发展迅速，开始走进很多企业。为什么许多企业使用电话机器人呢？相比于人工客服，电话机器人拥有诸多优势，比如工作效率更高、24小时全天在线、成本更低、电话录音转化为文字即时存储，便于查询记录等。今天小文智能带你一起来了解下电话机器人的工作原理。
电话机器人的工作原理
1）在工作中的电话机器人，首先会对语音信号进行分析和处理，这依托于ASR语音识别技术；ASR语音识别就是把人的声音翻译成文字，相当于机器人的耳朵，让机器人具备“听”的能力。
2）其次，NLP语义分析从ASR识别的文字中，提取关键词，删减掉多余的信息，理解文字的真实意图，相当于机器人的“大脑”，让机器人具备“认知”的能力。
3）最后，通过TTS语音合成，将NLP分析的意图跳转到预设的逻辑所指向的对应的文字，把文字合成声音对答客户，相当于机器人的嘴巴，让机器具备“说”的能力。
看起来，电话机器人这一系列的处理十分的麻烦，但实际上，在电话机器人工作的过程中，整个流程不过数秒就可以完成。目前的智能语音识别的技术已经趋于成熟，小文智能专注人机对话系统，自主研发精准的ASR语音识别技术，在移动搜索领域，中文识别率国内领先；独创的NLP语义识别技术，支持近70个垂直领域的语义理解、多维度的查询需求、精准查询；TTS语音合成技术预设三十多种声音属性，植入ASR逆解析算法，拟真度高，使机器人对答语音更流畅、自然；并且独有的强大的云意图库，实时地对机器人“大脑”知识储备库进行更新，还在因为担心电销机器人无法良好的完成工作的人们，可以放心使用了。
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