随着互联网和大数据的迅速发展，迎来了第三次AI浪潮，人工智能正逐渐渗透至各行各业。继工业上的AI工业机器人、餐饮服务行业的AI服务机器人以后，智能电话机器人在电销行业应用广泛。近几年，智能语音机器人技术深入发展，或成为电销行业发展新的突破口。
现如今，传统电销行业被越来越多的因素制约，发展缓慢。为增长业绩，电销企业只能依靠招聘更多电销人员，和对现有电销人员进行培训；但枯燥繁复的电销工作，使得员工离职频繁，极大增加了企业的运营成本管理成本。当智能语音机器人应用到电销行业后，高效率、低成本、自动记录客户信息、精准分类客户意向等优点迅速获得了电销企业的认可。那么，智能语音机器人是怎么工作的呢？小文智能为大家简单的介绍下其工作原理吧。
智能语音机器人工作的核心：人机对话系统
人机对话系统相当于智能语音机器人的大脑，人机对话系统越强大，智能语音机器人就越聪明。小文智能语音机器人依托小文自主研发的人机对话系统，用ASR识别客户说的话、NLP分析客户想表达的意图、TTS模拟真人对话客户；海量云库记录数据，深度学习训练，让机器人更“聪明”，精准化应答，不只是一问一答，而是联系上下文理解语义，思考决策；让智能语音机器人对话流畅、自然。
智能语音机器人的优点：
1.海量外呼，效率高
系统一键导入，自动拨号，效率高。小文智能语音机器人每天可外呼1000通电话，四个熟练的电销员，一天也不过如此。且智能语音机器人不会有枯燥厌烦情绪，每一通电话都能以最优的状态与客户交流。
2.支持打断呼入转人工，AI+人工协作
模拟真人工作场景，支持外呼、打断、呼入智能对话、人工转接等全方位功能，AI+人工协作，智能化处理用户需求。
3.自动记录，精准查询
自动记录客户需求，强大的客户管理CRM系统，实现业务转化及作业流程，随时查询了解客户信息，实时更新，及时跟进，不丢掉任何一个高意向客户。
4.销冠话术，转化率高
导入销冠话术，模拟真人对话互动，大幅提高电话沟通有效性，转化率更高！
5.低成本，永不离职
智能语音机器人只有外呼人员的十分之一的成本，且能完美替代人工，永远不会离职，减少企业运营成本。
现如今随着人工智能的发展，人工智能应用到各行各业，机器人会从事一些重复性高的工作，协助人类工作，成为人类工作中的左膀右臂，让人们的工作和生活更加便捷。小文智能语音机器人已累计服务上千家企业，智能对话客户，快速分类筛选意向客户，为企业节约了时间成本和人工成本，创造了更多价值。这样的好帮手，开启了电销的新模式，相信会给电销企业带来新的突破。
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