1956年，众多美国科学家们首次提出人工智能（AI）这一词，意味着人工智能科学的诞生。如今，人工智能经过多年的发展，已经逐渐走进各行各业，进入人们的生活。人们不禁感慨：人工智能时代真的来了！人工智能赋能企业，为企业的运营方式带来了巨大的转变，尤其是在电话客服领域应用颇深。还在用人工打电话？你OUT了！大家都在用小文智能语音客服啦！
先者为王：人工智能让企业在经营竞争中如虎添翼，一些采用这些新兴技术的企业处于行业领先地位，其他企业却在这方面停滞不前，甚至面临被淘汰的风险。企业的管理者和决策者越来越意识到人工智能所带来的好处，但也有一些疑惑：人工智能是否适合我们企业？人工智能是如何解决问题的?
什么是人工智能？
人工智能（Artificial Intelligence），英文缩写为AI。它是研究、开发用于模拟、延伸和扩展人的智能的理论、方法、技术及应用系统的一门新的技术科学，是描述智能自动化过程的总称，如机器学习、自然语言处理(NLP)，认知计算、深度学习等。真正的人工智能就是指计算机或机器人可以像人脑那样思考和行动。
人工智能目前能为企业带来什么？
人工智能是可以解决特定问题的一组算法，它可以大量处理高质量的数据。目前大部分企业使用人工智能，主要是替代人工做些重复性、数据统计类的工作；例如：目前很多企业正在使用小文智能语音客服(人工智能的聊天机器人)来服务客户，相比人工客服节省50%~80%的成本，保障了服务质量和工作效率，有效降低了获客成本，助力企业提高客户转化率。
由于话务员工作内容单调，外呼/销售类型的企业面临着招聘难、效率低、人员离职率高、工作变动导致信息记录混乱等问题。在电话客服领域，选择小文智能更省心！小文智能将智能语音嵌入至每一个业务场景，帮企业搭建高效的智能客服平台；累计服务超2000家企业，在通信、金融、物流、房产、政务等五大智慧行业为企业提供更专业的语音、文字智能会话服务系统，确保应答转化率，大幅提高沟通有效性，有效为企业节能增效。
为什么选择小文智能？
相比于一般电话机器人而言，小文更智能！小文智能拥有云意图库拥有上千个意图、几十万真实对话样本，建立了较为成熟的话术模板，让AI机器人能够模拟真人智能问答；智能词性拆分、自然语言处理，让AI机器人不只是一问一答，而是联系上下文理解语义，思考决策，智能对话媲美真人；DIY配置声音模型，您可以随心定制专属AI语音客服；去中心化多轮交互，提高了交互的容错性，话术流转更顺畅。
小文智能已经服务超2000家企业，覆盖智慧通信、智慧金融、智慧物流、智慧房产、智慧政务等行业，广泛地应用于电话客服、企业通信、远程物联等领域，单日最大300万交互记录，客户满意度高达99.99%。电话客服领域，选择小文更放心。这样的电话机器人，你还在观望吗？
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