随着人工智能（AI）在各行业的广泛应用，AI有效地帮助企业减少运营成本，创造了更多价值。哪些行业可以用人工智能（AI）？例如通信行业，有线电视用户群体大，实施欠费催缴工作难度大，人工客服根本忙不过来；用户缴费方式大部分还是窗口缴费，耽误用户时间易造成拖延。在对接小文智能交互后，AI客服批量通知欠费催缴，并引导建议用户使用支付宝生活缴费窗口缴费或办理有线电视代扣代缴服务，相比人工客服节省50%以上的成本，工作效率可以达到人工坐席的4-5倍，通话质量和客户满意度均有提高。人工智能（ai）还可以用在哪些行业呢？
小文语音交互应用广泛，将AI语音嵌入至每一个业务场景，为通信、金融、物流、房产、政务等五大智慧行业提供解决方案，助力2000+企业进行数字化转型，释放企业潜能，节约人力成本，提高企业效率。那么，还有哪些行业正在悄悄使用人工智能（AI）节能增效呢？
1.小文语音交互在通信行业：
AI客服替代传统人工实现批量外呼，在引导客户办理业务、用户满意度调查、宽带装机预约等方面有效分担人工客服压力，为运营商节减少运营成本，提升客户体验，创造更多价值。
2.小文语音交互在金融行业：
由传统的IVR电话语音导航改造为AI咨询热线，提供用户热线应答、信用卡账单催收、金融产品营销、老客拉新等服务，引导用户进入交互场景，且能针对用户的相关提问即时读取系统数据，作出准确回答。若涉及复杂业务，可即时接入人工坐席协助办理。为金融各类业务环节赋能，实现金融企业转型升级。
3.小文语音交互在物流行业：
全程AI语音服务实现了查询物流信息进度、快递价格、配送范围、预约上门取件等功能，做到包裹下单全程无人自动受理，替代传统的人工快递信息查询台和人工电话下单，为用户提供便捷主动的快递服务。
4.小文语音交互在房产行业：
针对新开盘项目，预设对应楼盘智能职业顾问，对接售楼接听与外呼热线，介绍楼盘信息，针对客户提出的热点问题，作专业权威的解答，并自动记录客户信息，标签化客户画像，对后期的客户维护作客源累积。
提供智慧物业服务，对小区物业运行、日常管理信息，起到监督和指导作用。业主可以线上报修、投诉建议，通过智慧物业实时跟踪事件的处理进度，让业主住的更安心。
5.小文语音交互在政务处理：
替代传统的IVR语音导航，智能化询问咨询市民问题类别，受理投诉举报、政务回访、政务咨询问答、疫情筛查等业务，并进入相应子场景，针对用户的常见问题作权威解答，同时具备跨子场景无缝切换，转人工服务等业务，在降低人力成本的同时，多并发的接待能力也有效减少用户电话排队的时间，提高服务质量和效率。
为什么他们都选择了小文语音交互？小文语音交互基于自研AI语音技术，让AI机器人能够模拟真人智能问答，不只是一问一答，而是联系上下文理解语义，思考决策；让AI语言具有合作性、自主性，成熟地应用于智慧通信、智慧金融、智慧物流、智慧房产、智慧政务等领域，提高企业效率和质量。可以留言，你想要了解的行业是否能使用人工智能（AI），小文知无不答哦！
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