近两年，疫情的冲击改变了一些行业的销售模式，线上销售模式已经成了当前销售行业的主流，电销行业盛行多年，其中存在的问题也是不少。既然有问题出现，解决方案自然是不能少的。AI电话机器人的出现就刚好可以解决电销行业的很多痛点，那说起AI电话机器人，相比人工有哪些优势呢？今天小文智能将和大家一起来认识一下AI电话机器人。
什么是AI电话机器人？
顾名思义，在电话通话过程中，通过语音识别技术实现智能人机对话；替代传统人工为用户解决问题即广义上的AI电话机器人。
AI电话机器人能做什么？
AI电话机器人可以实现自然人声应答，与客户进行多轮对话，快速解决重复性问题，引导用户理清复杂模糊问题，给予用户直接清晰的问题回复，可对语音文本对话数据进行智能分析与质检，帮助企业深度挖掘数据价值。
AI电话机器人，相比人工有哪些优势呢？
标准化：永远用金牌客服的语气，态度，话术进行沟通；
成本低：节约80%+的人力资源成本，单个机器人成本仅占人工客服月工资的1/5，折合每个通话几分钱劳务成本；
效率高：能够持续执行事务，没有间隙，毫秒级连续，日呼通量是人工客服的5倍；
扩容灵活：调度灵活，今天外呼量少，3个机器人就够了；明天外呼量高，1000机器人随时上岗
高效创建：覆盖各领域超1000+场景，支持一键部署，满足企业公有云、私有云以及混合云多种部署要求；
全流程运营：通话过程全程监控，返回结果采用槽点式记录，用户说了说明，表达了什么观点，即时记录，随时还原，为企业提供全流程客户管理运营服务。
AI电话机器人与人工客服工作数据对比
AI电话机器人的应用范围有哪些？
近几年，电话机器人的发展越来越好，已经延伸了适用范围，在教育、保险、贷款、医美、股票、财税、游戏、信用卡、茶叶、养老、期货、装修、基金、房产、售后等多个行业。
在具体场景应用上，AI电话机器人可以替代人工做呼入呼出工作，可介入电信运营商服务流程，提供满意度修复、提升、维护等服务解决方案；在企业营销领域，持续外呼联系客户，日呼通量是人工客服的5倍，有效地减少企业的人力成本输出，为企业创造更多的商业价值，目前深受各大企业的钟爱。
小文智能致力于用AI技术解放劳动力，做大众认知与认可的好产品，推进AI科技改善生活。自上线以来，不断提升技术、强化功能、优化产品，实现了持续高质量发展，业务量呈几何级增长，目前，全国上千家企业与小文智能达成合作，累计为客户节约运营成本超千万元。小文智能细心聆听客户的意愿，并结合技术专长和资源，为他们提供卓越的智能语音解决方案，从而帮助他们实现企业智能化转型，创造更多价值。有需要了解AI电话机器人的可以联系我们。
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