近几年,传统的客服中心工作模式越来越受到剧增人力成本、用户需求增长影响,缺口增大、利润收窄,越来越难满足现阶段发展的需要。人工智能正在悄然而又深刻的改变着客服行业,解放忙碌的客服工作,推动行业加速转型。
![人工智能:解放忙碌的客服工作,推动行业加速转型](https://www.ixiaowen.net/wp-content/uploads/2021/03/u16747861683741190870fm26fmtautogp0.png)
效率革命:全程自动化,成单率飙升
企业的客服团队设置的目的,就是从降低企业运营、营销成本的思维中诞生的。大海捞针,靠的是运气也是毅力。用人工智能来化解企业客服中心长期存在的服务压力和运营成本压力,行之有效。
小文智能电话机器人,利用大数据、机器学习、自然语言/语义、全双工语音等技术,赋予客服强大的AI能力,致力于将客服海量服务数据结构化,通过分析数据与挖掘,优化业务。
相对于传统的电话营销,小文智能电话机器人外呼运营成本低、智能化海量外呼效率高、领先行业AI技术识别率高、更能辅助中小企业拓展市场,低成本获客、提升销售业绩。这样的电话外呼方式,一方面是能够人工客服人员直接针对真正有困难客户的需求直接针对性回答,避免那些简单重复的问答浪费客服人员的时间;另一方面是能够直接过滤掉捣乱骚扰的客户,从而让人工客服可以更精准的去跟进意向高的客户,提高营销转化率。当给到客服人员或销售人员手中的是经过精细筛选的意向客户,不再是海量未知的客户信息,企业整体服务能力与效益将大幅提升,为企业带来源源不断的订单。
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